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Customer Services

Our highest priority is meeting our customers needs by providing exceptional service. Through our website,, we hope to deliver to you yet another easy way for you to do business with us.

How to Reach Us

Independence Light & Power, Telecommunications is conveniently located at 700 7th Ave NE, Independence, IA  50644.

The main office is open Monday through Friday, 7:00 am – 4:00 pm.
Telephone:  (319) 332-0100
Fax: (319) 332-0101

To report a power outage, flickering lights, downed power lines, or other problems at your home or business related to electrical power service, call (319) 332-0100.

For billing questions, service connections/disconnections, or any other need, please contact the Billing Department at (319) 332-0100.

For telecommunications (cable, internet or telephone) questions, please contact the Telecommunications Department at (319) 332-0100.

City Services

For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call the Water Department at (319) 334-3750.

For questions regarding garbage service ,call Waste Management directly at (319) 332-6009.

IOWA ONE CALL: Before you dig Call 811 and Stay Safe.  Independence Light & Power, Telecommunications reminds you that when you are planning project that require any digging, there are underground utilities that could be affected.  Please plan ahead and have utilities located and marked before you dig.