Independence Light & Power maintains an electric distribution system that services over 3,000 customers in the City of Independence. The purpose of this distribution system is "step down" the 69,000 volt power that is delivered to our substations via cross-state transmission lines from our power supplier, providing electricity to your home or business at the appropriate safe voltage.
Our electric utility staff is responsible for maintaining two substations with current capacity of over 40 megawatts and 8, 5 megawatt distribution circuits consiting of over 2,653 utilit poles and 3,200 electric meters.
Meter Reading & Billing
Gone are the days when a utility employee would walk to each and every meter to ‘read the meter’. Independence Light & Power crew members collect usage data from your electric meter with an automatic meter reading (AMR) device. Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to produce your monthly billing statement.
Customers can access their electric and water meter reads anytime from anywere using their MyAcount customer portal by click the link on our website home page. In the event that their is an issue with the AMI system collecting a reading from your meter, the utility billing department will estimate your usage. That estimate is based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained. Ultimately, you pay only for the amount of energy actually used.