Email Migration Guide

Converting From Indytel Email to A Free Email Provider

If you are Indytel webmail user, now is the time to transition to a new email platform. ILPT urges @indytel.com email users to migrate to free web-based email.

Follow these steps to migrate to a new email platform.

STEP 1. A New Email Address

• Pick a new email provider or use an existing free email account. We recommend Gmail.

• Creating a Gmail account: Go to gmail.com and select Create Account. You will be asked for your first name, birth date and gender. Once you have a successful username, create a secure password including a capitalized letter and number or character.
• How to video!

STEP 2. Start Using Your New Email Address Immediately for All New Emails

• Use the new email address going forward for all emails you send. This gives all recipients your new address to reply to in the future. You can also include a statement in all new emails that your old email address should not be used in the future.

STEP 3. Set Up Autoreply on Your Old Indytel Email

• Use the autoreply/out of office function in the Indytel email system to tell others “My email has changed to XXXXX@gmail/outlook/yahoo.com please use my new email for all correspondence” or something similar to inform all email senders of your new email address.
• You need to use a desktop or laptop to complete the autoreply setup. The menu option is not available on a phone or tablet. This option is available in the Menu under Preferences, in the Out of Office section.
• **Once you set up autoreply, it may take a few hours for our vendor’s system to begin sending autoreply messages.
•  How to video!

STEP 4. Set Up Forwarding of All Indytel Emails to Your New Email Address

• Use the forwarding feature in Indytel email to forward all the emails you receive in your Indytel email to your new email address. You need to use a desktop or laptop to complete the forwarding setup.
• The menu option is not available on a phone or tablet.
• You will want to reply to all emails from your new address, do not reply from your Indytel email address. Stop using Indytel email completely except for the forwarding and autoreplies. The forwarding function is available under Preferences>Mail>Receiving Messages Once you set up autoreply, it may take a few hours for our vendor’s system to begin sending autoreply messages.
• **Once you set up forwarding, it may take a few hours for our vendor’s system to begin forwarding messages.
• How to video!

STEP 5. Transfer Your Contacts List to Your New Email Provider

• Most email providers allow you to import contacts. To do so, you’ll have to export your contacts list from your indytel.com email address into a .csv file. If you need to do so, you can log into the Webmail via webmail.indytel.com on a computer and doing the following:
  • Click on the Preferences tab
  • Click Import/Export
  • Under the Export section, select Contacts in the Type Field
  • In the Source Field, change the default from “All Folders” and select the Contacts Folder.
  • Click the Export button.
  • How to video!
• Import instructions:
  • Gmail: Add, move, or import contacts - Computer - Contacts Help (google.com)
  • Outlook: Import contacts to Outlook.com or Outlook on the web - Microsoft Support
  • Yahoo: Import, export or print contacts in Yahoo Mail | Yahoo Help - SLN28070
  • How to video!

STEP 6. Transfer Your Old Emails to Your New Email Provider

• Transferring emails from your indytel.com email address can unfortunately be a challenging task. Indytel’s email platform’s export function for emails and folders is very limited and outputs into a file type that is difficult for most email providers to interact with. The simplest option may be to identify truly critical emails in your Indytel mail account and forward them to your new email address.
• For those who feel the need to copy every email and/or folder, best practice currently is to install a free client such as Thunderbird on a computer, add both email accounts, and drag folders/messages from one account to the other. Use the "Download Thunderbird Instructions" below for a guide. 
• How to video to transfer one email at a time
• How to video to transfer ALL emails from INBOX to Gmail

STEP 7.    Notify Critical Contacts of Your New Email Address Immediately and Change Online Account Login Information

• Identify those contacts you use frequently and are most critical and send them a direct email letting them know your email address has changed.
• Monitor all the emails you receive from contacts, businesses, etc. If you have an account set up with any of these contacts or accounts, you will want to log into your account at each of these businesses to change your contact emails and possible login credentials if they use your email address and change them to your new email address. You might want to categorize them by the types listed below—although this is by no means a comprehensive list. Begin to document by categories of who you will need to contact and update with the new email address you created.
  • Friends/relatives – for many of these you could look at your Contacts list in your indytel.com account.
  • Credit card accounts
  • Daily news
  • Financial services
  • Legal services
  • Social Security and other governmental agencies
  • Health care
  • Subscription services
• You may need to log in to websites for some of the above in order to update your contact information with the organizations themselves.

STEP 8. Plan On Monitoring Emails and Identifying Accounts That Need to Be Changed

• It will take some time for all your contacts and accounts to flow through to your new email and for you to change your contact emails with friends, family and businesses.

STEP 9. Log Into Your Indytel Email Account Weekly

• Check emails coming into your old Indytel email address to see if any of your contacts are not using your new email address. Notify them directly to make that change, some may take a phone call due to “noreply” type of emails you receive from businesses.
• Check to make certain autoreply and forwarding are working correctly.
• Logging in regularly keeps this email functioning properly until you are ready to turn it off.

STEP 10. Notify ILPT When You Are Ready to Have Us Turn Off Your Email Service

• You can call 319-332-0100 or email support@ilpt.com

See Our FAQs      

Download the step-by-step instructions

Download Thunderbird instructions

How to Instructions for Various Sites

Questions? For additional support please call ILPT At 319-332-0100.