File a Complaint

NOTICE OF PROCEDURE FOR REQUESTING INFORMATION FROM OR REGISTERING COMPLAINTS WITH INDEPENDENCE LIGHT & POWER, TELECOMMUNICATIONS

Persons desiring to request information from or register complaints with Independence Light & Power, Telecommunications may do so by contacting:

General Manager
700 7th Avenue NE Independence, IA 50644
(319) 332-0100

 

If your complaint is related to service disconnection, safety, or renewable energy, and Independence Light & Power, Telecommunications does not resolve your complaint, you may request assistance from the Iowa Utilities Board, Iowa Department of Commerce in one of the following ways:  Electronically through the online complaint form, By Email to customer@iub.iowa.gov, By phone toll-free877.565.4450, Send a letter by mail or in person atCustomer Service, 1375 E. Court Ave., Des Moines, Iowa 50319-0069 or By Fax 515.725.7399.